Our systems come with a twelve month return to base warranty as standard.

Return to Base Warranty

The computer is covered for 12 months from date of purchase for parts and labour. The cost of returning the PC is paid by the customer.

Promotional Extended Warranty

From time to time we may offer warranties in excess of twelve months described as 'parts and labour warranty'. For avoidance of doubt this warranty is delivered on a best efforts basis, and covers the cost of diagnosis, replacement part(s) and the labour cost of our engineer (or our nominee) replacing it at our premises. Delivery and collection costs are not included. Should the part become unavailable, the company will where possible provide an equivalent part on a best efforts basis. It is the responsibility of the customer to retain such proof of purchase etc as required to prove that an extended warranty was offered at time of purchase. Warranty is limited to those parts named in the warranty offer.

Onsite Warranty (Optional Upgrade)

If your computer has a hardware fault within 12 months of you taking delivery, we will send an engineer to you to fix the problem and replace any necessary parts. This saves you the time, inconvenience and cost of returning your PC to us, and possibly being without it for a long period! We can afford to offer this premium warranty on all our machines - even the very cheapest - for one simple reason: We are confident of the quality of our systems and experience has shown that very few actually go wrong! All our monitors (except where stated) have a three year onsite warranty as standard. If a fault develops in that time, the monitor will be 'swapped out' for another one. You can extend your one year onsite warranty to two or three years if required, just choose the appropriate option under the 'customise' menu. The full terms and conditions of the warranty are below:

Purchasers Obligations

The purchaser must complete and return the warranty registration card directly to the company within 14 days of the purchase date. Failure to return the completed warranty registration card, together with a copy of the vendor’s invoice, will result in a delay in the company providing the warranty service.

Warranty Service Provided

The provision of the service under this warranty will be on the base unit only and does not include monitors or other peripherals, which are covered by separate manufacturers warranty agreements. In the event of hardware failure, the company will, when necessary, attend the purchaser site and repair the computer hardware, by replacing the unserviceable parts. Repair-Line Ltd shall provide service to the mainland of Britain only by a suitably qualified engineer. The service will be provided Monday to Friday 8:30am to 5:30 pm (excluding company holidays and Bank holidays).

Period of Warranty

The warranty shall be for a period of 12 months from the date of purchase of the equipment and shall be provided between the hours of 8:30 am to 5:30 pm Monday to Friday with the exceptions of Bank and Company holidays.

Charges

Any visits, repairs, parts supplied or other work carried out which are found to be outside the terms of this warranty will be charged to the purchaser, and will be payable at the point of service. A charge will be levied if access to the equipment is denied during our normal working hours of service.

Care of Equipment

The purchaser must ensure the environmental and power supply conditions are suitable for the equipment, and that the equipment is cared for and maintained in accordance with the manufacturers recommendations and instructions.

General Conditions

The purchaser will ensure that no adjustments, alterations, interference or repairs are carried out to the equipment other than by an authorised representative of the company; failure to comply with these conditions will invalidate the warranty. It is the purchasers responsibility to ensure that adequate back-ups of all applications, operating systems and data are maintained. In the event of fault emanating from a manufacture or design fault, it may be necessary for the machine to be returned to the manufacturer for fault diagnoses, repair and test.

Exclusions

1. Software and Operating Systems. Breakdowns or failures arising from any external influences such as misuse, neglect, excessive wear to the equipment and other external influences such as, but not limited to, poor environmental conditions, electrical power surges, power failure, the use of incompatible or uncertified accessories or media and the effect of computer viruses.

2. The replacement of any parts classed as consumables, such as floppy disks, tapes, magnetic media of any type and batteries.

3. Any consequential loss or liability of any kind to the purchaser caused by any decisions or actions made during or after the period when the services were delivered.

Force Majure

The company will not be liable for failures or delays attributable to causes beyond its control.

Governing Law

This warranty agreement shall be governed by English Law.

Retention of Title

Title in this warranty, and entitlement to services under the terms of this warranty, do not pass until payment is received from the vendor.

Variation

No variation can be made to these terms and conditions without the written consent of a Director of Repair-Line Ltd.